The Vesh — Shipping Policy

Last Updated: 24 August 2026

At The Vesh, we are committed to delivering your orders safely and on time. We currently ship across India through trusted logistics and courier partners.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing it for dispatch.

Orders are generally dispatched within 1–2 business days, subject to product availability and order verification.

During sale periods, festive seasons, or periods of high order volume, dispatch may take slightly longer.

2. Delivery Timeline

Our standard delivery time is approximately 3–8 business days from the date of dispatch, depending on your location and courier service availability.

Delivery timelines may vary for remote or non-serviceable areas.

Please note that the mentioned timeline is an estimated delivery period and not a guaranteed delivery date.

3. Delays

While we make every effort to deliver your order within the estimated timeline, unforeseen circumstances may occasionally cause delays.

These may include:

• Adverse weather conditions
• Natural calamities
• Public holidays
• Festivals or periods of high order volume
• Courier or logistics delays
• Transportation disruptions
• Incorrect or incomplete address details
• Other circumstances beyond our control

In such cases, delivery may take longer than the estimated timeline.

4. Shipping Charges

Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your order.

We offer free standard shipping across India on eligible orders. Any applicable charges will be clearly displayed at checkout.”

5. Order Tracking

Once your order has been dispatched, you will receive the tracking details through WhatsApp / SMS / Email.

You can use the tracking information to follow your order's journey until delivery.

6. Incorrect Address / Contact Details

Please ensure that your shipping address, phone number and other contact details are correct before placing your order.

The Vesh will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

7. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If you are unavailable at the time of delivery, please coordinate directly with the courier partner or contact us for assistance.

8. Damaged or Tampered Package

If your package appears to be damaged, opened or tampered with at the time of delivery, we recommend refusing the delivery and contacting us immediately.

If you accept the package, please record an unboxing video from the time the package is unopened until the product is fully unpacked. This may be required to help us investigate any damage or missing items.

9. Non-Delivery / Lost Shipment

If your order has not been delivered within the expected timeline or the tracking status appears unusual, please contact our customer support team with your order ID.

We will coordinate with the courier partner and assist you with the shipment status.

10. Contact Us

For any questions regarding your order or shipping, please contact us:

The Vesh

📞 8448719591
📧 care@thevesh.in

For escalations, reach out to theveshofficial@gmail.com

You can also reach us through Instagram: @thevesh.in

Return & Refund Policy

At VESH, we want you to love every piece you purchase from us. If something doesn’t work for you, we offer a 7-day return window on eligible products.

1. Return Window

You may request a return within 7 days from the date of delivery of your order.

Return requests received after 7 days of delivery will not be accepted.

2. Return Eligibility

To be eligible for a return, the product must:

• Be unused, unworn and unwashed

• Be in its original condition

• Have all original tags and labels attached

• Be returned in the original packaging

• Be free from stains, makeup marks, perfume, damage or any signs of use

• Not have been altered, tailored or modified

All returned products are subject to a quality check before the refund is approved.

3. Eligible Returns

Eligible clothing purchased directly from the VESH website can be returned within 7 days of delivery.

Returns may be requested for reasons including:

• Size or fit issues

• Change of mind

• Product not being suitable

• Any other eligible return reason

Products specifically marked "Non-Returnable" on their product page will not be eligible for return.

4. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or missing any part of the order, please contact us within 24 hours of delivery.

Please share clear photographs and, where available, an unboxing video showing the package being opened. This helps us verify and resolve the issue quickly.

Once the issue is verified, VESH will arrange a replacement or refund, as applicable, without charging you for the return.

5. How to Request a Return

To request a return:

1. Contact VESH Customer Care within 7 days of delivery.

2. Provide your Order ID and reason for the return.

3. Our team will review your request.

4. Once approved, a return pickup will be arranged, subject to serviceability.

5. The returned product will undergo a quality check.

6. Once the return is approved, your refund will be initiated.

Please do not send any product back without receiving return approval from VESH.

6. Return Pickup

For eligible returns, VESH will arrange a reverse pickup through our logistics partner, subject to PIN-code serviceability.

If reverse pickup is unavailable at your location, we may ask you to self-ship the product. Please contact our customer-care team for instructions before shipping the product.

7. Refunds

Once the returned product reaches us and successfully passes our quality check, the refund will be initiated within 2–3 business days.

The refunded amount may take an additional 5–7 business days to reflect in your account, depending on your bank or payment provider.

Prepaid Orders

Refunds for prepaid orders will be credited to the original payment method used to place the order.

Cash on Delivery Orders

For COD orders, refunds will be processed through UPI or bank transfer after the required details have been provided and verified.

8. Shipping & COD Charges

Shipping and COD charges paid at the time of placing the order are non-refundable for customer-initiated returns.

In case of a damaged, defective or incorrect product received, VESH will cover the applicable return-related shipping cost.

9. Products Not Eligible for Return

Returns will not be accepted if the product:

• Has been worn, washed, ironed or used

• Has been altered, tailored or modified

• Is missing original tags or labels

• Has stains, makeup marks, perfume smell or other signs of use

• Has been damaged after delivery

• Is returned without its original packaging

• Is marked as non-returnable on the product page

• Is customized or personalized, unless received damaged or defective

10. Colour & Fabric Variation

We make every effort to display product colours as accurately as possible. However, slight variations may occur due to screen settings, photography, lighting conditions and the nature of fabrics or dyes.

Minor variations in colour, texture or print may not be considered a manufacturing defect.

11. Quality Check

Every returned product is subject to a quality inspection.

If the product does not meet our return conditions, VESH reserves the right to reject the return. In such cases, the product may be shipped back to the customer.

12. Incorrect Product Handed Over for Return

Please ensure that you hand over the correct product to our pickup partner.

VESH will not be responsible for any personal belongings or other products incorrectly handed over during the return process.

We recommend keeping your return pickup receipt or tracking details until your refund has been successfully processed.

13. Contact Us

For any questions regarding returns or refunds, please contact us:

VESH Customer Care
Email: care@thevesh.in
WhatsApp / Phone: +91 84487 19591

We’re always happy to help.

VESH — Adorning You, The Indian Way