Refund policy

Return & Refund Policy

At VESH, we want you to love every piece you purchase from us. If something doesn’t work for you, we offer a 7-day return window on eligible products.

1. Return Window

You may request a return within 7 days from the date of delivery of your order.

Return requests received after 7 days of delivery will not be accepted.

2. Return Eligibility

To be eligible for a return, the product must:

  • Be unused, unworn and unwashed

  • Be in its original condition

  • Have all original tags and labels attached

  • Be returned in the original packaging

  • Be free from stains, makeup marks, perfume, damage or any signs of use

  • Not have been altered, tailored or modified

All returned products are subject to a quality check before the refund is approved.

3. Eligible Returns

Eligible clothing purchased directly from the VESH website can be returned within 7 days of delivery.

Returns may be requested for reasons including:

  • Size or fit issues

  • Change of mind

  • Product not being suitable

  • Any other eligible return reason

Products specifically marked "Non-Returnable" on their product page will not be eligible for return.

4. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or missing any part of the order, please contact us within 24 hours of delivery.

Please share clear photographs and, where available, an unboxing video showing the package being opened. This helps us verify and resolve the issue quickly.

Once the issue is verified, VESH will arrange a replacement or refund, as applicable, without charging you for the return.

5. How to Request a Return

To request a return:

  1. Contact VESH Customer Care within 7 days of delivery.

  2. Provide your Order ID and reason for the return.

  3. Our team will review your request.

  4. Once approved, a return pickup will be arranged, subject to serviceability.

  5. The returned product will undergo a quality check.

  6. Once the return is approved, your refund will be initiated.

Please do not send any product back without receiving return approval from VESH.

6. Return Pickup

For eligible returns, VESH will arrange a reverse pickup through our logistics partner, subject to PIN-code serviceability.

If reverse pickup is unavailable at your location, we may ask you to self-ship the product. Please contact our customer-care team for instructions before shipping the product.

7. Refunds

Once the returned product reaches us and successfully passes our quality check, the refund will be initiated within 2–3 business days.

The refunded amount may take an additional 5–7 business days to reflect in your account, depending on your bank or payment provider.

Prepaid Orders

Refunds for prepaid orders will be credited to the original payment method used to place the order.

Cash on Delivery Orders

For COD orders, refunds will be processed through UPI or bank transfer after the required details have been provided and verified.

8. Shipping & COD Charges

Shipping and COD charges paid at the time of placing the order are non-refundable for customer-initiated returns.

In case of a damaged, defective or incorrect product received, VESH will cover the applicable return-related shipping cost.

9. Products Not Eligible for Return

Returns will not be accepted if the product:

  • Has been worn, washed, ironed or used

  • Has been altered, tailored or modified

  • Is missing original tags or labels

  • Has stains, makeup marks, perfume smell or other signs of use

  • Has been damaged after delivery

  • Is returned without its original packaging

  • Is marked as non-returnable on the product page

  • Is customized or personalized, unless received damaged or defective

10. Colour & Fabric Variation

We make every effort to display product colours as accurately as possible. However, slight variations may occur due to screen settings, photography, lighting conditions and the nature of fabrics or dyes.

Minor variations in colour, texture or print may not be considered a manufacturing defect.

11. Quality Check

Every returned product is subject to a quality inspection.

If the product does not meet our return conditions, VESH reserves the right to reject the return. In such cases, the product may be shipped back to the customer.

12. Incorrect Product Handed Over for Return

Please ensure that you hand over the correct product to our pickup partner.

VESH will not be responsible for any personal belongings or other products incorrectly handed over during the return process.

We recommend keeping your return pickup receipt or tracking details until your refund has been successfully processed.

13. Contact Us

For any questions regarding returns or refunds, please contact us:

VESH Customer Care
Email: care@thevesh.in
WhatsApp / Phone: +91 84487 19591

We’re always happy to help.

VESH — Adorning You, The Indian Way